Refund policy

Refund & Returns Policy

We want you to be satisfied with your purchase. If you are not, you may return eligible items within 30 days of receiving them for a refund or exchange, subject to the conditions below. Requests made after 30 days cannot be accepted except where required by law.

Eligibility for Returns

To be eligible for a return, all of the following must be true:

  • The item is unused and in the same condition in which it was received.
  • The item is in its original packaging, complete with all parts, accessories, and documentation.
  • For serialized products, the customer provides the item's serial number. Serial numbers are verified against our records on receipt of the return.

Items that have been used, damaged through use or misuse, are missing parts, are no longer in original condition, or show signs of use are not eligible for return and will be treated as final sale. If such an item is sent to us, it may be returned to the customer at the customer's expense, and no refund will be issued.

Restocking Fee

Eligible returns are subject to a 25% restocking fee, which is deducted from the refund. No restocking fee applies when the return is due to our error (a mis-shipped item) or a confirmed defect, as described under Damaged or Defective Items.

Non-Returnable Items

Because Ehubamerica supplies professional communications and life-safety equipment, certain items cannot be returned once they have been shipped, opened, programmed, or placed into service. The following are final sale / non-returnable:

  • Custom-programmed or configured products — any product coded, programmed, or configured to customer specifications, including radio codeplugs, frequencies, talkgroups, and encryption keys.
  • Installed or activated life-safety and emergency-communications equipment — any such equipment that has been installed, activated, or placed into service.
  • Special-order items — products ordered specifically for a customer that are not part of standard stock.
  • Software, firmware, and licenses — once delivered or activated.

Defect exception. Being final sale does not remove your remedy for an item that arrives defective or is mis-shipped. Those are handled under Damaged or Defective Items below. A change of mind, a programming change, or a compatibility mistake on a final-sale item is not a defect and does not qualify for return.

Return Process

  1. Contact us to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number cannot be processed.
  2. Prepare your package — include the RMA number and ship the item in the same or a comparable shipping container to the one in which it was received, securely packaged so it arrives in resalable condition. If an item arrives damaged or non-resalable because of the return packaging or shipping method the customer selected, we cannot refund that item.
  3. Ship your return to the address in your RMA instructions. Customers are responsible for return shipping costs unless the return is due to our error or a confirmed defect. The customer is responsible for ensuring the return arrives at the specified location.

Refunds

Once we receive and inspect the return, we will notify the customer of the refund status. If approved, the refund is issued to the original method of payment, typically within 5 business days of approval. Any applicable restocking fee, and any freight owed under Refused or Undeliverable Shipments, will be deducted from the refund.

Exchanges

To exchange an item for a different configuration, please contact us to arrange the exchange, subject to the same eligibility conditions above.

Damaged or Defective Items

If an item arrives damaged, defective, or mis-shipped, contact us within 30 days of receipt to request an RMA. To protect both sides against fraud and mistaken claims, the following applies:

  • The item must be returned to us for inspection under the RMA, with its serial number where applicable.
  • The defect or error is confirmed on our inspection. A reported issue that is not confirmed on inspection — including normal wear, misuse, or user configuration error — does not qualify; the item is returned to the customer and no refund or replacement is issued.
  • For a confirmed defect or mis-shipment, we cover return shipping and, at our discretion, repair or replace the item with an equivalent unit. Where repair or replacement is not possible, a refund is issued. Confirmed defects are not subject to a restocking fee.

Refused or Undeliverable Shipments

By placing an order, you agree that if a shipment is refused at delivery, or is returned to us as undeliverable for reasons within your control — including refusal of delivery, an incorrect or incomplete address you provided, or failure to accept delivery within the carrier's hold window — you are responsible for the original outbound shipping cost, the return freight, and the 25% restocking fee. These amounts will be deducted from any refund issued.

Consumer Rights

Nothing in this policy limits or waives any rights you may have that cannot be waived under the consumer-protection or warranty laws of your jurisdiction. Where such a law applies and conflicts with a term of this policy, that law controls to the extent of the conflict.

Governing Law

This policy and any dispute arising from it are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, except where the mandatory consumer-protection law of the customer's home jurisdiction applies.

Severability

If any provision of this policy is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

Relationship to Terms of Service

This Refund & Returns Policy is part of, and should be read together with, our Terms of Service. Where a conflict exists on a returns matter, this policy controls.

Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that order. The current version is always posted on this page.

Contact

Questions about this policy can be sent to operations@ehubamerica.com.
One Wifi Inc DBA Ehubamerica · 6030 NW 99th Ave, #403, Doral, FL 33178