Returns & RMA

Returns & RMA

Returns handled by real people, on a clear timeline.

If a product is not right, you have 30 days to start a return. We issue your RMA within one business day and keep you posted through inspection and refund.

30-day returns RMA issued in 1 business day Miami-based support

How a return works

Step 1

Request an RMA

Contact us to get a Return Merchandise Authorization number. Include your order or invoice reference. We issue the RMA within one business day.

Step 2

Pack it properly

Put the item back in its original packaging with all parts and accessories, include the RMA number, and use the same or a comparable shipping container.

Step 3

Ship it back

Send it to the address on your RMA instructions. You cover return shipping unless the item arrived damaged or defective.

Condition and restocking

To be accepted for a full refund, an item must come back unused and in the same resalable condition you received it, in its original packaging.

Full refund
Unused, complete, and returned in its original packaging in resalable condition.
25% restocking fee
Opened but unused and still in resalable condition.
Partial credit or refusal
Up to 50% credit, or the return may be declined, for items that are clearly used, missing parts, or incomplete.
Not accepted
Items that arrive back damaged or not resalable because of the return packaging or shipping method chosen.

What we verify on every return

To protect both sides and keep pricing honest, every return is inspected before a refund is approved.

  • Serial numbers are recorded internally at the time we ship. Serialized items are checked against that record when the return arrives.
  • Returns must ship in the same or a comparable container to the one the item was received in, so it arrives in resalable condition.
  • If a product arrives back smashed or not resalable because of the packaging or shipping method chosen, we are not able to refund that return.

This verification is standard practice to prevent return fraud. It does not change anything for a normal return of an unused item in its original packaging.

Refunds and timing

RMA issued
Within 1 business day of your request.
Inspection
We inspect the item when it arrives and notify you of the outcome.
Refund
Approved refunds are issued to your original payment method within 5 to 10 business days after inspection.

Damaged or defective on arrival

If your order arrives damaged or defective, contact us within 30 days of receipt. We will send return instructions and cover the shipping cost for the replacement.

Exchanges

To arrange an exchange, contact us and we'll walk you through the process.

Start a return

Email our team with your order or invoice reference and we'll issue your RMA number and next steps.

operations@ehubamerica.com

Same-day shipping available on eligible in-stock orders placed by 3 PM ET. This returns policy covers products purchased from ehubamerica.com and works alongside our shipping and refund policies.